SHIPPING & RETURNS

SHIPPING

US orders:

Most items will dispatch within 2-5 days of purchase. (Does not apply for made-to-order items.)

Once dispatched, expect to receive your handcrafted piece(s) within 3-8 business days. Note that these transit times are estimates only, and may be longer.

 

Your order will be shipped using UPS. (We no longer ship using USPS.)

UPS Ground ($12.95)

  • Normally 3 - 8 business days

  • Includes tracking and insurance for up to $100

  • Free ground shipping for orders over $500

UPS Ground ($18.95)

  • Normally 3 - 8 business days

  • Includes tracking, insurance for the full purchase amount, and signature confirmation. (Please leave us a note during checkout if you would like to waive signature confirmation.)

  • Free ground shipping for orders over $500

UPS 2nd Day Air ($49.95) 

  • Normally 2 - 3 business days

  • Includes tracking, insurance for the full purchase amount, and signature confirmation. (Please leave us a note during checkout if you would like to waive signature confirmation.)

 

Please select the shipping option you are most comfortable with. We are not responsible for lost, stolen or damaged packages. 

International orders: Shipping available only to Canada at this time.

Please note that transit times vary greatly for international orders, and sometimes packages can be delayed due to customs for which I have no control.

 

Some countries may charge an additional customs/duty fee. Please review the customs/duty policies for your country prior to purchase if you have any questions or concerns.

 

Shipping information provided by the tracking number is only updated when the package is in transit within the US. Once the package leaves the US, the tracking system will not be updated until actual delivery.

RETURNS

All sales are final due to the nature of handcrafted jewelry. However, if you are not completely satisfied with your order, please contact us directly and we will work with you to discuss your purchase. All made-to-order and custom pieces are always final sale.

REPAIRS

All handcrafted jewelry is guaranteed for a period of 30 days from date of delivery. Improper care, misuse or excessive wear and tear will automatically void this warranty. If a piece has been damaged and you would like a repair, please contact us directly so that we may assess the damage, evaluate whether a repair is feasible, and then provide an estimate for the cost of the repair.