Shipping within US & Canada, and limited international. Please read shipping and return policy prior to purchase.
Fine Gemstone & Gold Jewelry
SHIPPING & RETURNS
SHIPPING
US orders:
Most items will dispatch within 2-7 days of purchase. (Does not apply for made-to-order items.)
Once dispatched, expect to receive your handcrafted piece(s) within 3-10 business days. Note that these transit times are estimates only, and may be longer.
Your order will be shipped using UPS. (We no longer ship using USPS.)
UPS Ground ($12.95)
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Normally 3 - 8 business days
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Includes tracking and insurance for up to $100 value only
UPS Ground ($18.95)
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Normally 3 - 8 business days
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Includes tracking, insurance for the full purchase amount, and signature confirmation. (Please leave us a note during checkout if you would like to waive signature confirmation.)
UPS 2nd Day Air ($52.95)
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Normally 2 - 3 business days
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Includes tracking, insurance for the full purchase amount, and signature confirmation. (Please leave us a note during checkout if you would like to waive signature confirmation.)
Please select the shipping option you are most comfortable with. We are not responsible for lost, stolen or damaged packages.
International orders: Limited international shipping. Please enter your address during checkout to see if we ship to your location.
Please note that transit times vary greatly for international orders, and sometimes packages can be delayed due to customs for which we have no control.
Some countries may charge an additional customs/duty fee. Please review the customs/duty policies for your country prior to purchase if you have any questions or concerns.
Shipping information provided by the tracking number is only updated when the package is in transit within the US. Once the package leaves the US, the tracking system will not be updated until actual delivery.
RETURNS
All sales are final due to the nature of handcrafted jewelry. However, if you are not completely satisfied with your order, please contact us within 7 days of delivery and we will work with you to discuss your purchase. If a return is accepted, customer is responsible for return shipping cost including insurance. Original shipping cost will not be refunded and a 25% restocking fee will be deducted from the refund. After 7 days of delivery, no refunds will be issued. All made-to-order and custom pieces are always final sale.
REPAIRS
All handcrafted jewelry is guaranteed for a period of 30 days from date of delivery. Improper care, misuse or excessive wear and tear will automatically void this warranty. If a piece has been damaged and you would like a repair, please contact us directly so that we may assess the damage, evaluate whether a repair is feasible, and then provide an estimate for the cost of the repair.